Terms and Conditons

Placing an Order

Shop 24 hours a day, 7 days a week at ashleyhomestore.com.pk. 

We currently only accept cash on delivery.

Sales Tax

All merchandise purchases are subject to sales tax in accordance with the current province and local tax rates for the shipping/delivery destination. Estimated Sales Tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and province laws, may include discounts and shipping and processing charges. 

Delivery Methods

The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Within two business days of placing an order, you will be contacted to schedule In-Home Delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. 

Standard Shipping and Handling Fees

Free delivery in Karachi.

Delivery of Your Purchase

For a damage issue with a Standard Shipping, call Customer Care at 0301 0180190 for parts and service. All damaged products must be reported within 72 hours of delivery.

Items that are refused will be covered by our Return Policy.

Change or Cancellation

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please call us on 0301 0180109. The sooner we receive a request, the faster we can revise your order.

Return Policy

We takes great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please call us for assistance in refunds.

Return Requirements.

In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging within 7 days of delivery.